Sales terms
Order
A sales agreement is met when we, Fibroc Oy, have confirmed the order with an order confirmation. Any special requests should be indicated on the order. Buying is possible only for compaines with an VAT or similar ID.
Prices
The prices on the web shop are valid for as long as the product is shown. All prices are VAT-excluded. We reserve the right to change prices without prior notice.
Terms of payment
We offer only prepayment possibility at the moment. Prepayment can be made with debit/credit card using Visma Pay banner on the checkout or by invoicing when we will send you a proforma invoice.
Delivery
Delivery term is either EXW or CPT (Incoterms 2020). Normally deliveries are made within one week. Delivery costs are charged by the actual cost of freight. Packing in cardboard boxes/wooden pallets is included in prices. See Visma Pay terms at the end of this page.
Faulty delivery
Any mistake or fault in delivery must be informed to Fibroc Oy by e-mail within 7 days from receiving the shipment.
Returns
All returns must be agreed with Fibroc Oy before sending. Return costs are on buyers liability.
Other:
We reserve the right for any errors in the texts or pictures.
Visma Pay terms:
Visma Pay (Visma Payments Oy, business-id FI24865594) is the payment facilitator of the online shop. Visma Payments Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Visma Payments Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections. The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.
Read more about Visma Pay: https://www.visma.fi/vismapay/
Payment methods
With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Fellow Lasku, Fellow Yrityslasku, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.
MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.
Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/
Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from www.jousto.com.
Contact Visma Pay
Visma Payments Oy (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 8-16)
Address: Brahenkatu 4, 53100 Lappeenranta, Finland